You should also provide information on where any fire protection equipment is located (extinguishers and blankets) and clearly state the best way to evacuate the property in case of an emergency. Keep in mind there’s a high likelihood that many of your guests will be foreign and may be completely unaware of how to contact the available emergency services.Ĭontact numbers for the police, the fire department and the hospital should be clearly stated for each service (even if it’s the same number for all of them!). The holy grail, aka, the WiFi password – the thing that everybody wants! If you’re providing your manual in paper format within the property as well as digital, it’s also a great idea to just put the WiFi code right on the cover page so your guests don’t miss it!įollowing this, it’s best practice to have your emergency page.Your or your property manager’s contact information/preferred method of communication: a phone call, text or email?.The address of the property: So guests don’t have to go through their booking site whenever they want to order food or a taxi.

A welcome message: something short and sweet that introduces guests to the property.

The first page of your manual should include: How to get started creating your house manual

We asked 2,000 hosts and guests what they thought and the the following advice and tips came out on top. So, with all that in mind, what SHOULD go into your hosting manual? That being said, while it is important to make sure you fully outline what is and is not acceptable as far as your house rules go, it’s also important that you don’t make your guests feel like they’re reading some boring document that’s taking the fun out of their holiday. With the rising popularity of sites like Airbnb, more and more hosts are opening their homes up to strangers, and so it is becoming infinitely more important to ensure that they not only let their guests know where the closest pizza joint is but also inform them of the do’s and don’ts of the property itself – this is where the house manual for Airbnb comes in! Gone are the days where you can stick a few takeaway menus and local area map into a plastic folder and be done with it! Putting together an interesting and effective hosting manual for your Airbnb property or short term let is easier said than done.

Airbnb house manual template free